AI chatbots powered by modern language models are transforming customer experience by handling routine inquiries, qualifying leads, and even executing simple transactions. These systems reduce first-response times and free human agents to work on complex cases, increasing overall support efficiency. The best implementations adopt a hybrid model: bots manage initial interactions and hand off to humans when necessary. Integration with CRM and order systems lets bots fetch order...

Excerpt: If daily work relies on spreadsheets, manual reconciliations or duplicate data entry — it may be time for an ERP upgrade. Here are five clear signals.Content:If your teams rely on spreadsheets for critical operations, month-end closes take longer than they should, or inventory visibility is poor across locations, your ERP might be holding you back. Additional signs include frequent manual reconciliations, lack of integration between sales and...

Excerpt: Best practices for managing multiple companies, branches and legal entities under a single ERP instance — without losing control or compliance.Content:Centralizing operations for multiple legal entities in one ERP requires clear governance, standardized master data, and well-defined inter-company processes. Begin by mapping which ledgers, product masters, and customers are shared and which remain entity-specific. This minimizes surprises during consolidation. Automated inter-company journals, periodic reconciliations, and role-based access...